How does it work?
For existing clients, we send you a link straight to your e-mail. Once you open the link, you will be taken to a page where you sign yourself in and join the session. Sessions can be done on your computer, tablet or mobile phone. It’s very easy. When the session concludes, you just exit out.
Will my privacy be protected?
Our telehealth video conferencing software is “secured with bank-level encryption, your calls are anonymous, and none of your information is stored.”
Are telehealth services covered by insurance?
Telehealth is covered by certain insurance plans. You can call your insurance company to find out if these services are covered with your specific plan. With everything going on with COVID-19, more plans are adding this to their list of covered services. So, if you’ve called previously and it wasn’t covered, you may want to try again to see if this was added.
All self-pay clients at A Little Counseling are able to participate in telehealth video sessions at the same rate.
Can kids participate in telehealth sessions too?
Yes! Anyone 7 and older is eligible for this service. Parents with children under the age of 7 should call our office to determine if this service can benefit your child.
If my child is going to participate in a video session what should I do?
Before your scheduled appointment, first verify that your device has a working microphone (tablets and mobile phones usually come with a microphone).
Click on the link in your e-mail, sign them in and wait until your counselor shows up on the screen. Once the therapist has entered the session, we kindly ask you to leave the room and close the door for confidentiality. Some children like to wear headphones during the session.
Are you still able to provide play therapy through a video session?
Yes! We ask that parents of younger children provide them with some crayons and a coloring book, toys they can fidget with or anything they would like to play with while talking. On our end, we will be creative to make it feel as close to an in office visit as possible. Again, please reach out to our staff regarding younger children to see if this service would be a good fit.
Interested in setting up a video session for yourself or child? Give us a call and we’d be glad to answer any further questions you may have!